Support Tips & Notes
Tips on frequently asked questions for audit tool
- How to switch legal name of the company for audit
- Receive "Your Audit Tool installer needs to be upgraded" message when starting eCompliance Audit Tool
- The operation has timed out "during install" of the eC-AuditTool
- Cannot print PDF due to application error OR blank sections appear after last audit elements
- The file could not be opened - missing audit file
- Download stalled with error message "Unable to retrieve application files. Files corrupt on deployment"
- How do I send a audit report to my certifying partner for review or resend after they have modifications?
- Generate a customer copy for client and open it without license key
- Adobe Acrobat, Internet Explorer, or another program tries to open an audit .eca file and crashes
- Audit Tool has "red" incomplete or "yellow" elements but I can't see what's wrong with each question.
- Weird characters and symbols in pdf document for audit report when printed to paper
- Fonts in the eC-AuditTool are too small, can you make them bigger?
- Can't change question 0% on AMTA audit even though I give it a score of 5/5? Or I want to change the % next to a question?