There may be a section of your questionnaire that is not complete and it may not be obvious from looking at the Questionnaire page. (see image below of incomplete questionnaire). You may see all green checkmarks and not realize that you must click on each questionnaire (General Health & Safety and Client Specific) to ensure you have completed all the questions.
Once you click on Client Specific Questionnaire, each client assessment will be visible and a red X will indicate which assessments need action. (See image below)
You now have the option to submit each assessment separately. Once an assessment is complete you will notice a message prompting you to press the submit button at the bottom of the questionnaire. If you do not submit your questionnaire, it will not be reviewed.
We are taking steps to improve the user experience in this area in the coming weeks ahead. Please click the link, and Follow our release notes section
https://support.ecompliance.com/hc/en-us/sections/4406545814683-Contractor-Check-Release-Notes-
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