We are pleased to inform you that we are transitioning our customer support operations from Zendesk to Salesforce Service Cloud. This change is part of our ongoing efforts to build a more robust and globally integrated support system, enabling us to serve you more efficiently.
What to expect:
- Your support experience will remain consistent, with no disruption to service.
- You may notice minor visual updates to our ticket responses and Knowledge Base, but the content and accessibility will remain the same.
- You can continue to reach our support team via ecompliance.support@ecoonline.com.
- Our support hours will remain unchanged: Monday to Friday, 9:00 AM – 5:00 PM EST.
This enhancement reflects our commitment to delivering a seamless, high-quality support experience as we continue to grow and evolve.
Please do not hesitate to contact us if you have any questions or require assistance.
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