A submitted form may not have uploaded fully from the user's device. This can occur when large numbers of photos are attached to a form and the worker closes the app before it has fully uploaded.
If this occurs, the form will appear as submitted for sign-off and you will see the broken image icon:
Should you see this in a form submitted by a worker, please contact the person who submitted the form and ask them to do the following:
- Ensure the device has full online connectivity
- Open the form
- Tap on the blue Submit button on the bottom of their screen to resubmit
- Leave the app open until the form status changes to submitted
- A popup message will be displayed to alert users if the form has not yet finished uploading.