We make every effort to test and provide support for customer on the minimum required versions of our apps.
However, app performance can also be affected by ageing or older hardware. Mobile devices, such as tablets or phones, are like humans in one sense: they slow down over time. Operating-system updates often leave older hardware behind - this happens gradually, but eventually, for all devices.
For example, an iPhone 6 from 2015 receives the new iOS update in 2020. Even with the newest operating system, the hardware might still lack the processing speed to run an app that requires more efficient architecture. In this case, your iPhone 6 might struggle to upload a form with many images. The number of apps open and the resources available could just be too much for it to handle now.
Older devices have been around longer and unless you are clearing them regularly, most (if not all) of the available storage, will get used up. Signs of age can include frozen screens, slow-loading apps or apps that just don't load at all.
We would all like to keep our old hardware a bit longer, defer the expense or hang on to it for the features we know and love - but the cost of keeping older devices is one that we all experience sooner or later in the digital age.
There are considerations for purchasing new hardware - cost being the most common - and we would be happy to help with any questions you might have about upgrades. Please contact your Success Coach or Support to discuss