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eC mobile app - Name/email does not auto-populate (iOS 12+)

We have released a hotfix for an issue that affected eCompliance app users who are using Apple devices. 

The issue affects users on iPads or iPhones with iOS12+ installed on their device. 

Users note that while they are entering an email in their forms, the name(s) do not auto-populate as they are expected to do.

We recommend users visit the App Store and select "Update" to V.6.0.6 if their app has not already auto-updated. 

Important: do not uninstall and reinstall the eCompliance app, doing so will delete any Forms in a draft state. Forms are stored locally and will be deleted if a user uninstalls the app (rather than updating it). 

 

Please contact Support or your Success Coach for more information or assistance. 



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