Field ID outage 10/17/2019, root cause:

The Field ID application went down unexpectedly at 19:30 (EST) on October 17th, 2019.

Our North American server was brought back online again, approximately 1hour 45-minutes later, with full service restored at 21:19 EST. 

The root cause: hardware failure. The hardware failure caused a delay in restarting the server. Engineers needed to re-configure a new server leading to a longer outage duration. 

After this outage, we experienced issues with email until late in the evening, and PDF printing was non-functional until approximately 10:00 am EST, Oct 18th. 

The outage has been reviewed alongside our Disaster Recovery procedures to capture our learnings from this event. 

If you have any questions about what happened, please reach out to your Success Coach or Support.  We apologize for the inconvenience this service outage caused. 

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