We release updates and add features on an ongoing basis, this is to serve our customers better and create an optimal end-user experience on mobile devices.
It is recommended that you allow auto-updates to get the fixes sent automatically to your device.
In this article, we've included the steps to enable updates on Samsung and Apple devices. Apologies that we are unable to include the steps for all Android devices below. If you are using a different device model than the ones mentioned, we recommend visiting your device brand's website for their specific walkthroughs.
Note: System Admins: please ensure that any MDM software you are using is set up to automatically update the eCompliance app (you may need to contact your IT department for assistance).
To enable Auto Updates for Samsung (Android) devices
1. Navigate to “Settings”
2. Click on “software update”
3. Swipe on “Download updates automatically”
To enable Auto Updates for iOS (Apple) devices
1. Navigate to “Settings" on your device
2. Within Settings, scroll to the bottom of the page and select "App Store
3. Under Automatic Downloads, toggle the button for App Updates for automatic updates via Wi-Fi.
This can also be activated for cellular data by toggling the button for "Automatic Downloads"
Note: “Over any network” uses data and charges may be incurred.
Please contact Support or your Customer Success Manager with any questions about enabling auto-updates.
Related article: FAQ: Can I request for .APK files for the mobile app?
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