Troubleshooting: I turned off a schedule but it still sends notifications, why?

Similar to action items and inspection forms the eCompliance scheduler is tied to specific sites. When creating a schedule ensure that you are navigating to the correct site

To fully turn off a scheduled item you will need to ensure:

• you are logged into the right site and you have selected the correct action item or inspection form
• the “Recurring” toggle on the “Edit Schedule” page is grey and states “Off”
• you have selected “Update” on the schedule “Edit Schedule” page. Any changes which are made to this page will not be saved without updating the page
• there is not a duplicate inspection or action item which has the same name and frequency details

If you have taken these steps however the schedule continues to run then please contact support@ecompliance.com