In order to perform events on your assets on the Mobile, you must sync the nescessary information to the device first. Since the devices are not always connected to the internet then they must first have the assets stored locally in order to perform events on them.
To download assets and events to your handheld you must be connected to the internet whether by connecting the device to your computer or through some wireless technology. To begin syncing your information click Download on the main screen. The next screen will provide some instruction on how to start downloading your assets. To sync your data click "Add" in the lower right corner of the screen. You will be presented with sync options depending on the features you have enabled. The options available are: Customer or Job Site, Job, Location. Everyone will have access to Customer or Job Site. The specific one available depends on the option you chose during the setup wizard but they work the same. When you click "add" you are actually choosing to sync all the assets from that specific Customer or Job Site. Once you have found the appropriate Customer/Jobsite and division (if applicable), click select and you will see it appear on the next screen. This screen shows you what you are syncing with the servers. You can sync multiple items and you can remove the items by clicking on the 'x' beside it. Once you have added (or removed) the items you want click "update now" to start the download. The program may take a while to determine what needs to be downloaded depending on how many items you selected. Next Field ID will ask you if you want to download Assets Only or Assets with Events. The difference is Assets Only are only the assets, while Assets with Events also download the previous events to the device. Once you have clicked your choice, you will be presented with a status page letting you know how many records and how much time is left until completion. When it is finished you will be returned to the main Field ID page.
NOTE: Job and Location work the same way as Customer/Job Site except you must have the specific feature enabled. Job allows you to download multiple assets based on scheduled events that have been assigned to a specific person and Location allows you to choose assets that have been assigned to previously configured pre-defined locations.
To upload your events, new assets or edited assets all you have to do is connect the handheld to an internet location. Once Field ID Mobile verifies that you have an internet location it will automatically start uploading the information. The purpose of the "Upload" menu on the main screen is to provide you with a visual counter so that you may track the upload process. When you click "Upload" it shows you how many records have already been uploaded, how many are left to be uploaded and how many have failed. If there are items that have failed just click retry to resend them.