Help! I can't launch or complete an eLearning course on my browser – Support

Please try the following to see if your course will load in your browser.

1. "Shift + F5" forces the web browser to ignore its cached contents and retrieve a fresh copy of the web page into the browser - performing this should load the most recent contents and version of the page.

Other common troubleshooting tips can be found here

2. Please keep in mind that your individual course content may have additional requirements above and beyond the browser (e.g. video).

We recommend that you use the most up to date version of your chosen browser.

Here are the minimum system requirements needed to run the eLearning courses in eCompliance:

Item	PC	Mac
Hardware specs	Screen resolution: 1024 x 768 (or above); Internet connection: 4Mb (megabits) or above	Screen resolution: 1020 x 768 (or above); Internet connection: 4Mb (megabits) or above
Memory (when playing video)	At least 4GB of RAM	At least 4GB of RAM
Operating System	Windows 7 or higher	Mac OS X 10.9 or higher
Browser Support	Google Chrome, version 44 and higher Mozilla Firefox, version 44 and higher Opera, version 12.18 and higher	Chrome 44 or higher
Cookies	3rd party cookies must be accepted	3rd party cookies must be accepted
JavaScript	JavaScript must be enabled	JavaScript must be enabled

Additionally, please note:

- Internet Explorer is no longer a supported browser and users who attempt to launching eLearning in IE may experience unexpected behaviour and glitches.

- Flash is not required for eLearning courses from our main providers. However, some custom courses may require:

Adobe Flash Player

Adobe Flash 10.3 or higher

Adobe Flash 10.3 or higher

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