New Enhancement - Offline Document Acknowledgment on eC Mobile

Solutions to Offline Challenges

Many of our customers work in remote areas where access to internet is limited or unavailable. These employees however still need to access important documents and signal to their managers that these have duly been read while in the field.

In an effort to support frontline workers by helping them stay informed while working in low or no signal areas, we've expanded our capabilities to support the offline acknowledgement of documents in our mobile application.

How It Works

Now frontline workers can download documents onto their devices, then head out into areas with no signal while continuing to access and acknowledge documents while their device operates in offline mode.

Then once they return to an area with a data connection, their app will sync with the web server and transmit the acknowledgement data, viewable on the web by managers who can confirm that the necessary document has been read by the worker.

Swipe and Click to Download Document

Swipe and Click to Remove Document from Device

Acknowledging a Document while Offline

View Acknowledged Documents

Benefits

• Enhanced view in My Documents on mobile to show which documents are available for download. 
• Modern interface with a swiping action to quickly download a document.
• In-app read view and acknowledgement - no need to use another browser or native app to read the document.
• Automatic sync with the web once the device regains a data signal.
• Free up device memory by swiping right to remove a document from your device without deleting it from your My Documents section.

Important Notes

• Always download important documents while you have a strong mobile signal or Wi-Fi before heading out into a low/no signal area.
• Remember to configure your device settings to download files using mobile data if you're not going to have Wi-Fi.
• Document acknowledgments performed offline will not show on the web until the device is back online and synched with the web server.
• HTML link document types are not downloadable.