How do I use the Search function in the Help Desk?

Table of Contents

How to use the Search function
Search Terms
Using Filters

How to use the Search function

1. To find a specific help article, first click on the category that you would like to search within

• Product Releases
• eCompliance Help
• Field iD Help
• Contractor Check Help
• Safety Intelligence Help
• Company Announcements

2. Type in a search term in the search bar to the top right of the page to find the article you are looking for. This search bar will act as a scoped search, which will only pull article search results within the category you have selected. Scoped searching will only work for the first search you complete. When doing more searches, you can narrow your searches down with additional filters.

Using Filters

If you are not finding the article you are looking for in the first search, you can use additional filters 

To use Filters, click on Articles under the Type column on the left-hand side of the page. 

A list of categories will show up, click on the category you would like to search under to narrow down your search results.

Search Terms

Search terms are defined by words, phrases, or specific values. Examples include:

• 49583

• RFID number
• Asset
• "eCompliance Release Notes"

These terms are not sensitive to case; "App" and "app" yield identical results.

A single-word search term will produce results if it is present in the data as:

• an individual word
• part of a longer phrase
• a prefix to a longer word (beginning of a word)

The search term will not generate results if it is found:

• within the middle of a word
• as a suffix of a word (end of a word)

For instance, the term "top" would correspond with "Top", "top tier", "Top Ten Bikes", "Tip-Top Mops", "Big Top Entertainment", and "Dessert Toppings, Inc". It would not correspond with "Desktop Solutions" or "One-Stop Publishing".

Search terms can include multiple words, with a query holding up to 64 words. For precise matches, put the terms in double quotes, like "eCompliance Release Notes". Without quotes, the search uses AND logic, requiring all words to be present in the record in any order for a match. For example, searching for a phrase will yield results with articles containing the terms in any order (Release Notes eCompliance, Notes Release eCompliance, etc).