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Connection problems: How to reset your Wi-Fi or Cellular on your mobile device

There are some circumstances that your mobile device has cached our server settings and once you get stuck in the app (loading constantly or not logging in) it doesn't connect properly to our servers. The updates made on our server are not updated on your mobile device because it has cached older settings. Here are instructions to reset your Wi-Fi  so that it gets new server settings from our updates and you can use our app once again.

On iOS (iPhones and iPads):

Turn on Airplane Mode, wait 5-6 seconds, and then off again.

Go to Settings > Airplane Mode and tap the slider.

You can also swipe up from the bottom of your Home Screen to open the Control Center, and tap the airplane icon. 

When Airplane Mode is on, you'll see in the status bar of your screen. In Airplane Mode, these wireless features are turned off: 

  • Cellular (voice and data)
  • Wi-Fi
  • Bluetooth

On Android Devices (Samsung, Android Tablets, etc.):

Turn on Airplane Mode, wait 5-6 seconds, and then off again.

To control airplane mode, tethering, and other network settings for your device, follow these steps:

  1. Open your device's Settings menu .
  2. Under “Wireless & Networks,” touch More.
  3. Touch Airplane Mode.

Turning on Airplane mode will turn off Wi-Fi and disable mobile networks and Bluetooth on your device.

Wait 5-6 seconds and turn it off again, thereby turning your Cellular and Wi-Fi on. 

If connection problems still exists you can perform a shutdown of your mobile device and when turned on again the cache will be cleared and you should be able to log in again.

Please contact Support if you need any further assistance.

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