When you first purchase a license key, it is emailed to you. License keys can also be purchased by your Certifying Partner on behalf of you.
If you can't find an already purchased license we can send you all of your active license keys that are associated with your email address. Click here to retrieve your licenses by email or go to our AuditTool page to retrieve them. Emails are sent from firstname.lastname@example.org or email@example.com so make sure to check your spam folders or whitelist our email address to ensure you receive the license key email.
Once you get the email, cut-&-paste the key into the "Help -> License Information" screen from the top menu of the eC-AuditTool.