Welcome to Lesson 11 of the self-guided onboarding program!
Congratulations on completing your eCompliance Self-Guided Onboarding! The focus of this lesson is to share examples of how other customers have embedded eCompliance in their organization's safety program.
Learning how to use the program is the first step, but the question of how to implement, drive adoption by your workers, and best practices are probably top of mind now.
By the end of this lesson you will learn how to:
- Begin the rollout of eCompliance to your employees
- Pre-launch list of to-dos
- The resources available to you and your employees
Start out with a test group made up of Managers and Contributors from one of your departments, divisions, or teams to get differing perspectives.
By launching to a small group you will be able to get valuable feedback not only on the system itself but also on internal steps such as communication. Once you've gathered initial feedback, make any changes to the system before rolling out company-wide to ensure you don't lose your audience and are providing them with a better solution and experience.
Let your employees know that you want their feedback as there are changes you can make. Your employees may not know that you have the power to edit a form and improve the current workflow. Your employees know the workflow and forms inside and out, their feedback is important.
Focus on building out the form you intend to roll out with, your top 3-5 most frequently used forms. This will allow the employees to get used to the new workflow for form submissions and give you time to build the rest of the forms that you would like to build out through eCompliance. Employees will see the benefits of this new workflow and start requesting that all their forms be done through eCompliance.
Phased Roll Out
Don't overwhelm your employees, determine which workflow, whether it is incident tracking, training management, document distribution, etc, is your top priority, then focus your roll out there first.
Going forward you will have continued support in the form of:
- Support Hub - Help articles and FAQ's as well the Self-Guided Onboarding lessons https://support.ecompliance.com/hc/en-us
- Office Hours - Office hours every Thursday from 1PM-3PM EST to speak with your Customer Success Coach regarding adoption strategies
- Support Team - Open Monday to Friday, 9am to 5pm EST to help with troubleshooting any technical issues with either the web or mobile app. They are accessible by phone: 1 800-686-1915 Option 2 or Submit a Request: https://support.ecompliance.com/hc/en-us/requests/new
Note: The Customer Success Coach is the individual who sent your welcome email.
We can understand the excitement of getting eCompliance rolled out and seeing the impact right away, but this will take time so it is important to set expectations for yourself.
Set smaller goals/milestones that you can track along the way to your end goal. You will likely have a high-level/long-term goal that you want to accomplish with eCompliance and that can take time.
For example, you may have a goal to reduce the number of incidents by 10%. To achieve this goal, a key priority will be to ensure employees are participating in using eCompliance to submit incident and inspection-related forms. You'll need this data to analyze incident trends. Achieving the first goal of getting eCompliance participation will be one of the first steps towards the greater goal of incident reduction.
Conclusion & Next Steps
This concludes your eCompliance Self-Guided Onboarding, taking all of the knowledge and skill you have learned we wish you the best of luck as you begin your journey of eCompliance adoption to improve your Health and Safety!