Please check your settings for the eC app to ensure you have given the app permission to access pictures, recordings and location data.
This is done in Android usually by tapping on:
Settings > Privacy > Permission manager > Files and media page
On IOS devices, you can try:
Open you iPhone's settings > open Privacy settings > Select Apple app > Toggle ec app permissions to "on"
For example, if a form is unable to be sent because the location is not detected, you can go to settings -> search "Location permissions" -> "App access to location" -> select "allow only while using the app."
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