How do I change or update email addresses?

Table of Contents

1. Changing your email address
2. FAQ
    2.1 How do I mass update emails for my organization?
    2.2 Why can't I update an employee's email address as an admin?

1. Changing your email address

Employees can change their own email addresses at any time, either on a laptop or mobile device.

To change your email address on the web app, follow the instructions below: 

1. Go to my.ecompliance.com and log in using your existing credentials
   
   
2. Click on your name at the upper right corner of your browser window then select "Profile"
   
   
   
   
3. Enter the new email address in the Email Address field
   
   
4. Enter the new email address again in the Confirm Email field
   
   
5. Click on Submit and you have successfully changed your email

To change your email address on the mobile app, follow these instructions below: 

1.  Login to the mobile app
   
   
2. Open the main menu and tap on 'Settings'
   
   
   
   
3. Click the 'Edit' text on the top right
   
   
4. Change your email address under the email address field
5. Tap Save to apply the changes

2. FAQ

2.1 How do I mass update emails for my organization?

For mass email updates, e.g. a domain change for your entire org, please contact your CSM directly for recommendations - we offer a professional service to complete the changes all at once, and advice on ensuring a smooth migration for all your workers. 

2.2 Why can't I update an employee's email address as an admin?

Admins will not be able to change email addresses for employees once an employee's invitation has been accepted. Please reach out to the employee in your organization to have them change their own email address for their own account.